Frequently Asked Questions

We accept the following forms of payment:

  • Woocommerce Payments (VISA, Master card, AMEX)
  • Google Pay / Shop Pay
  • PayPal

We will ship within 24-48 hours after the order is successfully paid, carefully package your favorite items, and arrange delivery as soon as possible.

After the product is shipped, you can click “Expand Details” in “My Order” to check the order logistics status. Same day delivery, shipping time need to wait for 4-6 days.


Or click order inquiry, enter your order number and check the order status.

We choose USPS and other international logistics to provide you with professional delivery services. The specific delivery method can be directly jumped to query the logistics process in ‘My Order’.

Delivery service details are as follows:

  • Standard Shipping Free within 5-7 working days
  • Shipping Regions Free Shipping to the U.S. and Canada only

* The delivery time will be changed on statutory holidays or special periods

We are very sorry, once your order is confirmed, it can’t be modified on the page.


If you are sure that you need to modify/cancel your order, please contact the online after-sales service. In the event that your order has not been shipped, we will try our best to meet your needs.

You can view the specific product guide on the product’s detail page, or contact the online after-sales service, and we will provide you with professional advice at that time.

Enjoy 30-day easy returns and exchanges in our stores. You can log in to “My Account”, select the item to be returned, the quantity, and the reason for the return in “My Order” to apply for an online return.

We provide warranty service for certified products purchased from the official Hygger Store website. Services include:

  • 1 year limited free warranty repair.
  • 3 months free replacement.
  • 1 month free return.

After your return request is confirmed, please return your item to the designated delivery address.


If there are no special circumstances, after receiving the return, we will complete the verification and acceptance within 2 to 5 working days.


After we receive the goods and complete the acceptance, your refund will be completed within 1 to 2 working days, and the payment period is 2 to 5 working days.


You can refer to the Return and Exchange Policy for more information.